Terms of Service

Last Updated: 08/04/25

These Terms of Service ("Terms") govern your use of our mobile application ("App") and related services. By accessing or using U-Crew, you agree to comply with these Terms. If you do not agree, please do not use the App.

1. Acceptance of Terms - End User License Agreement (EULA)

BY DOWNLOADING, INSTALLING, OR USING THE U-CREW APPLICATION, YOU EXPLICITLY AGREE TO BE BOUND BY THESE TERMS OF SERVICE, WHICH CONSTITUTE A LEGALLY BINDING END USER LICENSE AGREEMENT (EULA).

By creating an account or using U-Crew, you confirm that:

  • You are at least 16 years old (or the legal age in your jurisdiction).
  • You provide accurate information and keep it updated.
  • You will not misuse the App for illegal or unauthorised purposes.
  • You have read, understood, and agree to be bound by ALL provisions of these Terms, including our ZERO-TOLERANCE policy on objectionable content and abusive behavior.
  • You understand that ANY violation of these Terms, particularly regarding harassment, bullying, or objectionable content, will result in IMMEDIATE and PERMANENT account termination.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MUST NOT USE OUR SERVICES AND MUST IMMEDIATELY DELETE THE APPLICATION.

2. Account Registration & Security

A. Account Creation

You may sign up via email, Google, Meta (Facebook/Instagram), or Apple. You are responsible for maintaining confidential login credentials.

B. Prohibited Conduct

You agree not to:

  • Use fake identities or impersonate others.
  • Share your account with third parties.
  • Engage in harassment, discrimination, or illegal activities.

2A. ZERO-TOLERANCE POLICY ON OBJECTIONABLE CONTENT AND ABUSIVE BEHAVIOR

U-CREW MAINTAINS A STRICT ZERO-TOLERANCE POLICY FOR ALL FORMS OF BULLYING, HARASSMENT, AND OBJECTIONABLE CONTENT.

By using our platform, you explicitly acknowledge and agree that:

  • ABSOLUTELY NO BULLYING OR HARASSMENT: Any form of bullying, harassment, intimidation, threatening behavior, stalking, cyberbullying, or targeted abuse of any user is STRICTLY PROHIBITED and will result in IMMEDIATE and PERMANENT account termination without warning or opportunity for appeal.
  • NO OBJECTIONABLE CONTENT: Posting, sharing, transmitting, or creating content that is offensive, discriminatory, hateful, violent, sexually explicit, pornographic, defamatory, or otherwise objectionable is STRICTLY FORBIDDEN and will result in immediate action.
  • NO ABUSIVE BEHAVIOR: This includes but is not limited to: hate speech, racism, sexism, homophobia, transphobia, ableism, religious intolerance, or ANY discrimination based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic.
  • NO PREDATORY BEHAVIOR: Any behavior that targets, grooms, or exploits vulnerable users, particularly minors, is absolutely prohibited and will be reported to law enforcement.
  • IMMEDIATE CONSEQUENCES: Violations will result in:
    • Immediate and permanent account termination
    • Complete removal of all user content
    • Ban on creating new accounts
    • Reporting to relevant law enforcement authorities
    • Potential civil and criminal prosecution
  • NO APPEALS: Decisions regarding violations of this zero-tolerance policy are FINAL and NOT subject to appeal.
  • MANDATORY REPORTING: We WILL report serious violations to relevant authorities, including but not limited to law enforcement, employers, professional maritime and aviation bodies, and regulatory agencies.

Child Sexual Abuse and Exploitation (CSAE) Policy

ALL USERS MUST COMPLY with our comprehensive Child Sexual Abuse and Exploitation (CSAE) policy, available at https://u-crew.co.uk/app/csae.

Any content, communication, or behavior that violates our CSAE policy will result in:

  • Immediate account termination
  • Preservation of all evidence
  • Mandatory reporting to the National Center for Missing & Exploited Children (NCMEC)
  • Reporting to local and international law enforcement
  • Full cooperation with any resulting investigations

BY CONTINUING TO USE U-CREW, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ABIDE BY THESE STRICT POLICIES. WE ACTIVELY MONITOR ALL CONTENT AND BEHAVIOR, AND WILL TAKE IMMEDIATE ACTION AGAINST ANY VIOLATIONS.

THERE ARE NO EXCEPTIONS TO THIS POLICY. NO WARNINGS WILL BE GIVEN.

3. Psychometric Profiling & Data Use

U-Crew analyses your in-app behaviour to generate personality and aptitude insights. You control whether employers view your personality and aptitude insights (opt-in required). Anonymised data may be used for research or industry trends (see Privacy Policy).

4. Employer Matching & User Responsibilities

You are solely responsible for:

  • The accuracy of your profile.
  • Interactions with employers (we do not guarantee job offers).

5. Intellectual Property

U-Crew owns all App content, logos, and software. You retain rights to your profile data but grant us a license to process it. Do not reproduce, sell, or reverse-engineer U-Crew’s technology.

6. Termination & Suspension

We may suspend or terminate your account if you:

  • Violate these Terms.
  • Engage in fraud or harmful behaviour.
  • Attempt to exploit the App’s systems.

7. Disclaimers & Limitation of Liability

U-Crew provides the App "as is"—we do not guarantee:

  • Job placements or employer matches.
  • Uninterrupted or error-free service.

We are not liable for:

  • User misconduct (e.g., employer misrepresentation).
  • Indirect damages (e.g., lost opportunities).

8. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Disputes will be resolved through binding arbitration (no class actions).

9. Changes to These Terms

We may update these Terms and will notify users via email or in-app alerts. Continued use of the App constitutes acceptance of the updated Terms.

10. Contact Us

For questions or disputes, please contact us at:

Email: hello@u-crew.co.uk

Website: www.u-crew.co.uk

Acknowledgment: By using U-Crew, you confirm that you have read, understood, and agreed to these Terms of Service and our Privacy Policy.